Debt collectors for no debt. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. I'm sorry to hear you've been struggling to send your Hub 3 back to us. You may choose to receive a paper bill instead. If you can set up using a Self-Install pack, but choose to use an engineer for. systems. Or iIf you have a printer you can print out your own label and return the equipment. Then enter your email address, and click on email me my new label and follow the instructions. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. All Virgin Media equipment, except the Stream product, require co-ax connection. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. We. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. For service in Cantonese or Mandarin. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. I dont have the - 5205783. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Main menu; Bundles. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. Reply. A Virgin Media wall socket is simply a point of entry into your home. Any remaining balance will be applied to subsequent bills until the. For more information, check out. You can actually return the equipment yourself rather than wait for the doorstep collection. Early Disconnection Fees - Classic contracts. Find out more. 50: Based on taking the Big Kahuna Movies & Sports bundle. I have explained this to every agent and have never been able to get my number removed from the system. I've been waiting in all day for someone from VM to collect my old equipment. 50 a month (first year saving £78). Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. We'll telling you select long it takes, what you'll need, and thing to expect. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Please follow the simple instructions we've provided in the pack that we delivered with the new. Joining in. com ) to arrange an appointment for our collection team to come round and pick it up. Unfortunately I do not. Returning equipment. 2) Any current/modern standard telephone should work via a hub phone connection. All our offices and call centres are working to Covid secure guidelines. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Here you’ll find all the help you need for Virgin Media related problems and issues. Several spam calls in the space of a 24 hour period. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Anyone can find this group. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Cost of living crisis. businesssupport@virginmedia. Additional. 1800 941 114. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. Ilford. You can contact our collector directly on 01 4405310. Mobile Your Account. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. The Collections Agent role is open to everyone - simple. I'm a Very Insightful Person, I'm here to share knowledge. Good job if you're placed with a good team of people. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. You can find loads of helpful information on. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Connect Mo Jaffery Bradford. Apologies for any inconvenience. on 14-12-2022 21:38. on 18-08-2022 14:29. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. You can also email EquipmentReturns@virginmedia. 0345 454 1111 – if you’re calling from any other phone. Having read some of the posts on this forum I am worried that this is. This is Virgin. com) to arrange an appointment for our collection team to come round and pick it up. 1) Yes RJ11 plug to BT socket is the adapter. I left Virgin months ago and have arranged for my equipment to be collected. Virgin Fibre Areas only. Any remaining balance will be applied to subsequent bills until the credit is used. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Full time People enjoy this job; Good employer;. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Returns team were useless for us. Enjoy this video!Thank you for watching!***Pl. Step 4. I am anxious to return the unused equipment to avoid incurring any expense. co. Never go for it” Resolved “Over charging” Resolved. Stores Operative. The equipment must be in its original box, with all relevant accessories and paperwork included. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Our team are doing all they can to report scammers and get fake accounts taken down. Options. Strangely, VM also doesn't know when the kit will be collected. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Full-time. Virgin Media phone numbers. Hello Virgin Media as you already know, I am going to leave you. Virgin Phone Switchover. New customers gettting my package, plus a phone are offered £25. This is currently one of the most affordable. Broadband. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. . co. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. Bob. Thank you for your post and welcome back to our community forums. Join to view profile Virgin Media. Gave VM 30 days notice to terminate on 7 March. This is 17. The UK’s most popular channels, Catch Up services and built-in apps, in one place. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. m. This depends on the equipment you want to recycle. Imagine my surprise then when I today received an email from another debt collection. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. 150 – if you’re calling from a Virgin Media mobile or mobile. Automatic compensation scheme. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Virgin Media customers can return their equipment for free. Equipment Collections Representative Virgin Media. Browse Virgin Media Virgin Media. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. VM sent packaging for equipment which was duly returned. View the job description, responsibilities and qualifications for this position. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. No notification sent, no kit arrived today. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. Available with M50 broadband or faster. the enevolope they send is free. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. My Virgin Media App. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). . Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. on 26-12-2022 00:50. I’m being called for collections for someone else. “In 2020, we refurbished and reused 1. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Virgin Media London, England, United Kingdom. Equipment collection . I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Call us from a textphone on 18001 0345 454 1111. I am moving home and signing up to Virgin Fibre. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. This promotion means you won’t pay the usual setup fee of £35. Hub 5X: up to £85 per unit. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Any remaining balance will be applied to subsequent bills until the. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. Mon-Sat 9am-5pm. About Virgin Media. 0k per year. Tuning in. 22-08-2023 09:32 - edited 22-08-2023 09:36. Mobile Your Account. on 22-09-2022 11:27. . Virgin Media provides financial support for the UK’s network of WEEE collection facilities. 5203876. Saturday: 8am to 8pm. 22 and on 11. Posted 7:21:49 PM. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. Received a letter from bpo collections when account cancelled. Main. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Any remaining balance will be applied to subsequent bills until the. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . At this point I sent all my equipment back to virgin (2 tv set top box's. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Up to 3 WiFi Pods if needed. For the second time of asking who regulates Virgin Media. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Virgin Media is a telecommunications company. Placed order for M1gig 12th August still not received modem. I was sent a final bill which included an Early Disconnection. All customers need to do is contact Virgin Media to arrange the return. Gateshead Council. Registered office address: 500 Brook Drive, Reading, RG2 6UU. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. Place. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Rosie Taggar Employee Engagement and Communications. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Wherethen £44 a month. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Virgin Media is a telecommunications company. Sign in or register . My role is to support apprentices throughout their journey from start to finish and beyond ensuring. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. I had an email -. Relocating Virgin Media equipment, such as TV cables. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I contacted VM via WhatsApp and then phoned VM collections dept. Networking and WiFi. Virgin Media Collections Agent Reviews. Virgin Media’s research also found that more than 20% of its 5. Choose the best spot for your wifi hub. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . Options. On this letter, there is a label sticker. Re: Problems returning my equipment. Account - Mobile. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. com asking me to book a date for my equipment to be returned. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. 1 follower 1 connection. TV on the go. on 31-01-2023 17:59. You should receive an email confirming the returns though 🙂. Hub 5: up to £75 per unit. STOKE ON TRENT. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. 42 minutes ago. My Virgin Media App. 1. Hi there, very sorry to hear this, have you tried ringing our team. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Bishops Stortford. Or stream, control and manage. Public Sector Queries. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Now not replying to my emails or live messages. The legal stuff. Kudos to you all. Visible. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. I made a collection booking for the return of my old TV box. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. In that case you'll end up with VM. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. My son gave me authority to deal with this on his behalf. I'm sorry to hear you've been struggling to send your Hub 3 back to us. On our wavelength. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Step 3 - Label the box – a letter came with the. Experience Collections Advisor Virgin Media. Standard prices apply from month 13. com) to arrange an appointment for our collection team to come round and pick it up. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. We do initially offer an appointment when we get in touch via text. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. K. Stream from Virgin Media. Excludes broadband faults and broadband network outages. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Options. Full time People enjoy this job; Good employer; Good shift notice. ’s lowest prices for fibre optic broadband, TV and phone packages. com, the worlds largest job site. Terms and Conditions – PAYG Mobile. Virgin Media is a telecommunications company. Another Returning equipment Issue. Scotland and North England, United Kingdom. Share with up to five family members. Gateshead. Options. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Virgin harassing me with multiple debt collection agencies. ie. Collection of equipment issues. Volt. End day it's virgin media's equipment. It took nearly 5 months to get the overpayment back. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Online via the Virgin Media website. I contacted VM via WhatsApp and then phoned VM collections dept. Employer Est. No phone line. KMM116247153I15977L0KM - I think that was my account. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. So Virgin swapped to postal collections only. Hi SueBW4 👋🏼. How it all works. on 19-10-2021 15:13. Any remaining balance will be applied to subsequent bills until the credit is used. I have also been reminded each. Hub 4: up to £75 per unit. Their Resolution Team emailed me in Dec22, gave me a complaint number and. You’ve clearly mishandled my data for this to happen and I. VM don't need the ethernet or coaxial cables returning. . Drop us an email at the relevant address above with your business name and company. Chop and change TV, broadband and phone services to create the perfect deal for you. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. I left Virgin months ago and have arranged for my equipment to be collected. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Equipment Collections Representative. uk. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Broadband. Early Disconnection Fees- PAYM & SIM Only Contract. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. Then enter your email address, and click on email me my new label and follow the instructions. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. I get no refund, no apology. They provide telephone, television and internet services. Equipment collection . The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. on 30-01-2023 13:58. com, the worlds largest job site. Chris. Three hours later I'm still waiting. 12 months’ welcome discount on 12 month minimum term: New customers only. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. New around here? Check out. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Booking an engineer is easy with Virgin Media. ahhh the rubbish that is CS - you could try this. 10. £25. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Also keep the receipt that you are given for tracking purposes. To do this, you’ll need to wait until you receive your tracking email. Gaming. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Unlocks superfast broadband in 500,000 buildings. Virgin Mobile - Other legal stuff from 17 June 2022. Hi, I was informed that my VM kit will be collected today. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. To find your nearest collection point, just go to recycle-more. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Forum Team. 0k per year. Search job titles. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. QuickStart, set up and connections. Volt. You may also wish to ring us on 0345 454 1111, and our team may be able to. Skip to main content Accessibility Helped . They provide telephone, television and internet services. Simply press 1 when you get through to the automated menu, and you'll be put through to. And finally, if. Go to Virgin Media support. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Or dial 611 from your Virgin Plus phone. Manage Your Account. Home. They provide telephone, television and internet services. Forum; Apps.